Refunds & cancellation
How to request a Signup Giant refund, cancel an annual subscription, or get billing help.
Last updated October 27, 2026. This policy applies to purchases from BCD Labs, LLC, doing business as Signup Giant.
Request a refund
Email info@signupgiant.com from your purchasing account's email address, with your purchase date or receipt reference and a short explanation. We review requests individually, including accidental purchases, duplicate charges, and problems using the service. There is no guaranteed refund window or automatic refund under this policy; rights under applicable law still apply.
Do not send full card details or passwords. Refunds are handled through support rather than a button on the website. If a refund is approved, we will explain the amount and any effect on paid access. Your payment provider controls when a returned payment appears.
Monthly Pass: one payment for 30 days
The $6 Monthly Pass does not renew automatically and does not require cancellation. Letting a pass expire does not itself request or issue a refund.
Annual subscriptions: stop future renewals
Pro ($49/year) and School & Org ($199/year) renew annually until canceled. Open your account's billing portal to cancel before the next renewal. The organization owner manages a School & Org subscription. Cancellation stops future renewals and leaves paid access available through the current paid period.
Canceling a subscription does not automatically refund the current period. To request a refund of a purchase or renewal, email us separately. If you cannot access billing, contact info@signupgiant.com for help.
Canceling an event signup
Participant signups are free. Use your private confirmation link to cancel or swap a spot. This is separate from canceling an organizer subscription. Signup Giant does not collect event fees on behalf of organizers; ask the organizer about any payment made outside this service.